LashDiary
Our Policies
These guidelines keep appointments running smoothly and ensure every client—and partner—enjoys the signature LashDiary experience. Reach out if you have any questions or need clarification.
Bookings
- All appointments must be booked at least 24 hours in advance.
- Each set is mapped and prepped specifically for you, so advance booking allows us to personalize your service and ensure the best results.
Rescheduling & Service Change
- You may reschedule your appointment up to 12 hours before your scheduled time.
- You’re welcome to change the type of lash service up to 24 hours before your appointment on the website. If you're unsure what style fits your eyes or face shape, I’ll help customize your lash look during your consultation.
Cancellations & No-Shows
These policies exist because your time slot and preparation are reserved exclusively for you
- A 40% deposit secures every appointment. The balance is paid in-studio after your service.
- Once an appointment is confirmed and a deposit is paid, no refunds are issued under any circumstances.
- If you cancel or don’t show up, the appointment is considered canceled, and the deposit is non-transferable.
Payment
Card Payments and M-Pesa payments are accepted.
- If you are paying via card, the whole amount of the appointment is paid to secure the booking.
- If paying via M-Pesa, the deposit is required to secure your appointment, the rest of the amount it paid via M-pesa, after the appointment.
Frequently Asked Questions
With proper care, lash extensions typically last 2-4 weeks. Regular fills every 2-3 weeks help maintain fullness and keep your lashes looking perfect.
Classic lashes involve one extension applied to each natural lash for a natural, everyday look. Volume lashes use multiple ultra-fine extensions to create a fuller, more dramatic appearance.
Crying can mess with your lash retention in the first 24 hours, so keep the emotional romcoms and tear-jerker animal videos on pause for a minute. It’s a small heartbreak, but your lashes will thank you. If you do slip and get a little weepy, just wash your lashes afterward and you’re good. Same deal with swimming in the ocean, rinse off that salt water once you’re out. The goal is clean lashes and strong retention.
If you get lash extensions wet in the first 24 hours the eyelash extension glue bond may be weakened. Usually, when adhesive becomes compromised, lash retention becomes poor, so make sure to avoid steamy showers, going to the pool or steam room etc, just for the first day.
Need personal assistance? 💬
Email us and we'll be happy to walk you through bookings or special requests.
Looking for appointment availability? Head to the booking page.
Before your appointment, check out our pre-appointment guidelines to ensure the best experience.
Last updated 7 December 2025